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HomeTECHNOLOGY9 Quick Fixes when Facebook Video Call is Not Working

9 Quick Fixes when Facebook Video Call is Not Working

Worried because facebook messenger video call not working? Check best 9 best fixes here when facebook messenger video call not working. For a long time, everyone used Skype to make their preferred video calls. WhatsApp and Facebook Messenger are two messaging apps that compete fiercely with it. Unfortunately, a lot of customers can’t use Facebook Messenger’s video calling functionality on their desktops. Read the post to learn how to resolve Facebook Messenger’s video calling troubles on a Windows if you are experiencing the same problem.

When attempting a video call, Facebook users either encounter a hardware access issue or their phones don’t ring for incoming calls. While the video malfunctions for some users, other users experience problems with their Windows laptops failing to recognize their microphone.

Let’s look at a solution to the Facebook Messenger video calls on Windows 10 laptops not working issue, whatever it may be.

9 Quick Fixes when Facebook Video Call is Not Working

1. RESUME

Start utilizing the conventional method of rebooting to resolve the Facebook video call issue. So first, restart your browser. Close the browser to do that. Even better, terminate it via the Task Manager. Reopen it after that. Restart your computer as well if it doesn’t resolve the problem.

2. VERIFY THE AVAILABILITY

According to Facebook’s help page, the video calling feature of Facebook Messenger is only available on a small number of browsers. These are Microsoft Edge, Opera, and Google Chrome. Even though you might be able to use it on other browsers as well, the three listed above are suggested for best usability. However, Microsoft Edge and Mozilla Firefox do not support group calling.

3. LOGOFF

To resolve problems with video calling on Facebook Messenger, you should also try logging out. Open messenger.com to do that. After that, select Log out by clicking on the settings button at the top. PC restart. After that, log back into Facebook.

facebook messenger video call is not working

4. INSPECT ATTACHED BLUETOOTH DEVICE

Do you pair your PC with a Bluetooth speaker or headphone? If you are trying to make a video call and there is no sound, make sure it is disconnected. The sound from Facebook calls sometimes comes from a Bluetooth device that is connected to our PC.

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5. WINDOWS GRANT PERMISSION

To use your browser’s camera and microphone during a Messenger video call, you must grant it permission under Windows settings. Follow these steps to do so:

Open Settings on your computer in step 1.

To launch Settings, press Windows + I on your keyboard.

Step two: Select Privacy.

Step 3: From the left sidebar, scroll down and select Camera. After that, select Change under This device has full access to the camera. Turn on the toggle. Additionally, switch on the camera access toggle.

facebook messenger video call is not working

Enable Camera from the list of Microsoft programs by scrolling down.

facebook messenger video call is not working

You can enable or disable the apps that have access to your camera by scrolling down further. To start, turn on the switch next to Permit desktop programs to access your camera. then confirm that the app includes your browser. It should be included here in case you use the Messenger app.

facebook messenger video call is not working

Step 4: In a similar manner, you must authorize use of the microphone. To do it, select Microphone from the Privacy menu on the left. Then select the Allow apps to access your microphone under Allow access to the microphone on this device.

facebook messenger video call is not working

Verify that your browser is listed among the apps that have access to the microphone by scrolling down.

facebook messenger video call is not working

Computer restart is the fifth step.

6. GRANTING NECESSARY PERMISSIONS TO THE WEBSITE FOR FACEBOOK

In addition to giving the browser permission, you must independently grant each website access to your microphone and camera. Usually, you will be prompted for consent when you visit one of these websites for the first time. Select Allow for Camera and Microphone.

facebook messenger video call is not working

Do not worry if you forgot to do it. There are two ways to grant authorization.

Method 1: Directly alter the privacy settings

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Launch the browser and go to messenger.com. Then, select the lock icon located on the address bar’s far left side. Next to Camera and Microphone, select Allow. reopen the browser. Next, try placing a Facebook Messenger video call. I’m hoping you’ll be able to attend.

facebook messenger video call is not working

Method 2: Remove Facebook From Block List Using

Note that Google Chrome requires the actions listed below. Similar stages will also be present in other browsers.

Step 1: Open Chrome and select the top-right three-dot icon. From the menu, choose Settings.

facebook messenger video call is not working

Step 2: Click Site Settings under Privacy and security by scrolling down. The direct link to this is chrome:/settings/content.

facebook messenger video call is not working

Step 3: select Camera.

facebook messenger video call is not working

The Block list must now no longer contain Facebook.com or Messenger.com. To accomplish that, select it and then click on the remove icon. Alternatively, on the following page, select Allow for Camera by clicking the arrow next to the website.

facebook messenger video call is not working

facebook messenger video call is not working

Step 4: Return there and select Microphone.

facebook messenger video call is not working

Take Facebook.com and Messenger.com off the list of blocked websites. Alternately, click the arrow to authorize the microphone.

facebook messenger video call is not working

Computer restart is the fifth step.

7. CHANGE THE DEFAULT MICROPHONE AND CAMERA

These days, many laptops include many cameras, and some users even attach an external camera. Your default camera ought to be supported by your browser. You can only use it after then on websites like Facebook.

Therefore, to resolve the Facebook Messenger video calling issue, you must modify the default camera. Repeat the above-mentioned steps 1-3 for removing Facebook from the block list in order to do that. Go to Chrome Settings > Site Settings > Camera to do this. A drop-down box with the default camera will be shown. If the current camera isn’t working, switch to a different one. The same steps should be repeated with a different default microphone. Reboot the computer.

facebook messenger video call is not working

8. TURN OFF THE BACKUP CAMERA

Try disabling it if, when using the aforementioned technique, the camera continues switching to the problematic camera. To do that, take these actions:

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You actually will not be able to utilize it in other apps after you disable it.

Step 1: Click Device Manager with a right-click on the Start Menu.

facebook messenger video call is not working

Expand Cameras in step two. After that, right-click the second camera you wish to turn off. Choose Disable. If prompted, resist clicking on Delete.

facebook messenger video call is not working

Pro tip: To fix any errors in the camera driver, you should also try updating and uninstalling it. After uninstalling, select Scan hardware changes from the Device Manager’s Action menu or restart your computer to install it again.

9. RESET THE SETTINGS FOR CHROME

To solve issues with Chrome, you should also attempt to reset its settings. To do this, select Restore settings to their default values under Chrome Settings > Advanced.

facebook messenger video call is not working

ONE LAST CHANCE: USE REGISTRY EDIT

If nothing else resolves the issue on supported browsers like Chrome, Edge, and Opera, use this approach as a final resort.

Use Registry Edit to add a new value by performing the following steps:

Step 1: To launch Run, press Windows + R. Entering regedit after typing it.

Step 2: Next, go to the ensuing folder:

HKEY LOCAL MACHINE/Software/WOW6432Node/Microsoft/WindowsMediaFoundation

Step 3: Expand Platform by clicking on it. Change to the panel on the right side after that. Select New by performing a right-click on the empty space. DWORD (32-bit) value is your choice. EnableFrameServerMode is its name.

facebook messenger video call is not working

Step 4: Double-click the item after adding it. Value is changed to 0. Select “Ok.”

Computer restart is the fifth step.

TRY DIFFERENT METHODS

We hope that one of the aforementioned techniques would fix your problem when Facebook messenger video call not working on your Windows computer. As previously indicated, only a select few browsers support video calling on Facebook. Change to the supported browser if you are currently using another. Use the Messenger apps on your mobile devices if nothing else works and you still want to use video calling.

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